Electronic Toll Services
The services of the electronic tolling system are provided by the network of premid point distribution centres and contact centres, by telephone via hotline, and at the mytocz.cz internet portal.
Non-stop client telephone line / hotline
The hotline is available 24 hours a day, 7 days a week. Domestically, you can call the toll-free number 800 6986 29 (800 MYTO CZ), or +420 272 6986 29 (+420 272 MYTO CZ, not toll-free). Non-stop services are available in Czech (or Slovak), English, German, and Russian. Between 06:00 and 22:00 services are also available in Polish, Hungarian, and Spanish.
The hotline can be used to:
Pre-register for the tolling system in accordance with the law
Request statements of toll transactions
Obtain an explanation for invoice items and request that corrections be made to incorrectly assessed tolls
Obtain information about the tolling system
Report a technical malfunction, or loss or theft, of a premid onboard unit
File a complaint or make a suggestion regarding the tolling system
Communicate with customer support staff in Czech, Slovak, English, German, and Russian 24 hours a day, 7 days a week, and in Polish, Hungarian, and Spanish between 06:00 and 22:00
Internet Portal www.mytocz.cz
This portal provides all information about the network of tolled roads in the Czech Republic, the premid onboard unit, the electronic tolling system and its functionalities, payment options, and services. This information can also be requested via email: firstname.lastname@example.org.
The Internet portal also provides the following dynamic applications:
A toll calculator is available to users a www.mytocz.cz . This easy-to-use application can be used to calculate the estimated toll for a route after you enter its starting and end points.
Users can take advantage of the SelfCare Centre at www.mytocz.cz (requires registration), which allows them to:
Pre-register for the electronic tolling system in accordance with the law
Download statements of toll transactions
Download copies of invoices and request that corrections be made to incorrectly assessed tolls
Report a technical malfunction, or loss or theft, of the premid onboard unit
- File a complaint or make a suggestion regarding the tolling system
Additional toll transaction statement for one vehicle
CZK 150 without VAT (CZK 181,5 including 21% VAT)