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Client SelfCare Centre

The client which is signed up in Client SelfCare section, is informed about data of his/her vehicles recorded in the toll system and about their toll transactions. It is possible for him/her to download the invoices, to pay for them and to make supplementary payment of due toll.


LOGIN to SELFCARE
for the user already registered in selfcare service:

  • any post-pay user had been automatically signed up when entering into the contract
  • the pre-pay user that had already signed up himself through the link below

The access is blocked for 15 minutes when wrong name / password combination is entered five times.


SIGN UP into SELFCARE
for the holder of a pre-pay OBU, not signed up yet


Categories of contact email addresses in the toll system

Email Address Category
Self-care zone caption
Messages sent
Comments
Client email *(first contact person)
Client data
Password information: new password, password reset or password change
Level 1 – compulsory
Contract email *(second contact person)
Contract data
Information on contractual arrangements: deposit and credit expiration alert, deposit forfeiture info, deposit and credit expiration info etc.
Level 2 – optional; if no adress, messages sent to Client email by default.
Invoicing email *(invoice announcements)
Contract data
Information about invoice issuing and delivery
Level 3: optional; if no address, messages sent to Contract email by default (or finally to Client email).

HOWTO change your login data in SelfCare

User Name

Your user name shall be 6 to 20 characters long and shall start by a letter. The user name is NOT case sensitive (ABCTransport equals to abctransport).

Password

Your password shall be 8 to 20 characters long and not elementary, it shall contain the characters from all of the following sets:

  • lowercase letters
  • uppercase letters
  • numerals
  • symbols !#$%*()_+^&}{:;?.-@

The password is case sensitive. Three or more same characters shall not adjoin. Example: the password Columbus*1492 is admissible.

„Captcha“ protection

„Captcha“ protection is affixed to login / password entry: the random set of six characters that shall be exactly manually re-typed (however the code is NOT case sensitive (aG3sDF equals to ag3sdf)). Should some character is not readable, please use the button for generating another code set. However, repeated wrong re-typing of „captcha“ code doesn't block the access.



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