Advice and help

Practical guidelines and procedures to deal with specific situations related to the complex service of electronic toll collection

The following list includes situations that customers may encounter most frequently in connection with toll payment. The following instructions of the system operator are intended for customers who find themselves in these situations. They are broken down by topics and by the recommended steps on how to deal with a particular situation. The instructions of the system operator specified below are for information purposes only and serve for the brief familiarisation of customers with the relevant topic/situation.


All rights and obligations of customers are governed by legislation.